The regulations by the California Department of Managed Health Care…will require that patients be treated by HMO doctors within 10 business days of requesting an appointment, and by specialists within 15.
Patients seeking urgent care that does not require prior authorization must be seen within 48 hours. Telephone calls to doctors’ offices will have to be returned within 30 minutes, and physicians or other health professionals will have to be available 24 hours a day.
Full report on California’s new limits on HMO wait times.